Shipping & Returns

COVID-19 DELIVERY DELAYS

In light of worldwide economic shifts, we have received communication from our suppliers / publishers, letting us know that some delivery delays can be expected. *This is due to worldwide freight delays as global capacity fails to meet demand, resulting in much longer lead times and costs. This will directly impact our ability to supply orders for selected titles in a timely manner. You can trust that we are working closely with our suppliers, packing warehouse and couriers to deliver your orders as quickly as possible! We therefore encourage you to place your orders in a timeous manner, giving us the best chance to meet your delivery expectations.

SHIPPING / DELIVERY POLICY

Please note: Response and delivery will be longer during the very busy BACK TO SCHOOL season; namely from November to February. 

The supply of all goods from Amanda Johnson & Company is subject to availability from publishers / suppliers. Note that NOT ALL items listed on this site are continually held in stock. Should items you bought in our online store not be in stock, such items will be ordered from our supplier/s once your order has been placed, and payment has been received. Delivery dates will then be advised taking into consideration the longest delivery time, which will determine the most efficient delivery time of the entire order. Delivery times are subject to change. Special requests will be processed within 5 working days, subject to availability and receipt of payment. Delivery will be confirmed with you via email depending on method of delivery.

Delivery of goods will be via COURIER ONLY (No collections facilities available since prior 2020). All book orders / packages incur a delivery charge, the value of which will be determined by the weight of the parcel, or a set cost, depending on the nature of the order.

RETURNS & REFUNDS POLICY

In cases of delayed availability, outside of the BACK TO SCHOOL SEASON (being NOVEMBER - FEBRUARY) Amanda Johnson & Company will fully refund your order. This refund will be in full within 30 days. Cancellation of orders by the client for reasons other than delayed availability will only be considered at the discretion of Amanda Johnson & Company after a written request by the customer has been submitted via email to info@amandajohnson.co.za. Please note that there will be a courier fee of R100, along with a 10% administration / handling fee of the order value will be charged, should your request for cancellation be confirmed. These books need to be re-packed and wrapped by you, ensuring they are able to be safely transported. Incorrectly supplied books or any other return will only be considered for exchange/replacement if Amanda Johnson & Company is given notification of the problem within 7 working days of receiving the book, and the book is returned in mint condition. No returns will be accepted later than 21 days from the time the customer received the books.

NO RETURNS WILL BE ACCEPTED ON WORKBOOKS as these are FIRM SALE ITEMS

Amanda Johnson & Company reserves the right to cancel any order / part of an order, without giving any reasons. In the event of this happening we will refund any money already paid in respect of that order, or part of that order.

PAYMENT OPTIONS

Payment for your purchase can be made via Visa or Master Card credit cards or by Instant EFT Bank Transfer directly into the bank account of Amanda Johnson & Company. Orders will only be processed and packed once payment reflects in said bank account.

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